The SINEplayer Data Folder
SINEplayer saves its data in a special system location. In this folder you can find a number of important files, some of which our support staff may ask you to send over or edit.
Locating the SINEplayer Data Folder
You can find the data folder at:
Windows: C:\Users\<USERNAME>\AppData\Local\Orchestral Tools\SINE Player
macOS: <SystemDrive>:Users:<Username>:Library:Application Support:Orchestral Tools:SINE Player
Keep in mind, the AppData/Library folder may be hidden in your system. Kindly enable hidden folders before looking for the SINE Player Data folder.On macOS, you can find it in the Goto menu, while holding the Alt key.
Important Files in the SINEplayer Data Folder
The following list describes the individual elements in the data folder, so you have an idea what they do. Generally you do not need to touch any of them, but you might be asked to by OT Support.
This folder contains the internal browser cache. If the Store or MyLicenses act wonky, you can delete its contents to reset everything.
Unless you install content to your system drive, this folder will likely only contain Library thumbnail images.
The Application.json holds global settings. You do not need to touch it unless settings are royally messed up.
The Console.json edits error handling. Do not change it unless asked to do so by OT Support.
The index.db powers the search feature. Delete it if the search is broken.
The Library.json contains the path and info of your downloaded content. Only delete it if you have Library issues and when asked to.
The Sync.json controls, which instance of SINEplayer can download and edit the Library. Delete this file if SINEplayer is stuck in read-only mode.
The User.json contains your user information. Do not delete it unless asked to do so by OT Support.