SINEplayer Crossgrades FAQ
Can I still buy a Kontakt-based version of existing SINEplayer-based collections?
Yes, you can. If you decide later you would like to use it in SINEplayer, there will be a small fee to support this. This upgrade fee is around 10% of the regular collection price—we need the fee to cover the doubled costs for downloads and licensing.
Can I switch from the SINEplayer version to the Kontakt version?
No, your SINEplayer License can not be crossgraded to Kontakt. If you have bought the SINEplayer version, you can not purchase a Kontakt version anymore.
Is the SINEplayer version of an existing collection the same as the Kontakt version?
Not quite: The SINEplayer version of a collection might offer additional features not available in the Kontakt version, because we don’t maintain and update the older Kontakt versions of our collections.
Can I still use my existing collection in Kontakt when I make the move to SINEplayer?
Yes. However please note, Kontakt versions of collections also available for SINEplayer bought after May 13, 2020 can be upgraded to SINEplayer, but for a support fee equaling 10% of the full price.
If I own an existing collection already, will I have to buy it again for SINEplayer?
No—the SINEplayer versions of existing collections are free for anyone who already owns the collection, as long as the purchase was before that particular collection was ported to SINEplayer. If you purchase a Kontakt version after the respective collection is available in SINEplayer, you will need to pay a crossgrade fee.
How do I get the SINEplayer version of a Kontakt collection I already own?
It’s very simple: Just open SINEplayer—if it’s not already listed under My Licenses, just add your serial number/download code. Note: You can find your serial either on the Native Instruments website (all Kontakt Player collections) or in your original purchase confirmation email (all collections, including those that require the full Kontakt).
In case you're wondering, the process is different depending on when you originally purchased the collection:
- If you bought the collection in our shop after November 2019, then it will appear automatically under My Licenses.
- If you bought the collection at a 3rd party after November 2019, you will need to contact our support for your crossgrade price.
- If you bought the collection before November 2019, you need to add your serial number/download code.
If your serial number is not recognized, please visit the Native Instruments website and look in your user area. We have had reports that Native Access does not always show the correct serial for bundle customers via NI. Your download codes from the emails you received from OT should always work.
Can I buy single instruments from collections that run on SINEplayer?
Yes you can.
The password reset for my account doesn't work!
If your account is older than November 2019, please create your new Orchestral Tools account at www.orchestraltools.com.